Frankfurt, May 22 - 26

Accessibility at IMEX America

We’re passionate about designing events that feel safe, inclusive and accessible to all. We want to create the best possible experience for everyone attending IMEX. The following information will help you plan your visit and answer any questions you may have about accessibility at IMEX.

Contact us:

If you need accessibility assistance before the show, contact our Operations Team at:  operations@imexevents.com or call +44 1273 224 958 (we’re based in the UK, and our office hours are 9am to 5pm).

Who to contact during the show:

If you need assistance at the show you can reach us:


  • At the Show Management Office, Bayside D   
  • At the Information Zone
  • By phone +44 1273 224 958    


Or speak to one of us (look for white IMEX name badges).


Quick links:


Wheelchair accessibility

Venue information

Education areas
Transportation
Sensory information
FAQs

Venue information

IMEX America takes place in Bayside, Halls B-F at Mandalay Bay Convention Center. The Mandalay Bay Convention Center complies with the Americans with Disabilities Act.  

 

There are accessible elevators to all levels and to the east parking garage. Escalators to all levels are located between the main and upper lobbies.   

 

If you need specific aids or services, contact the Operations Team: operations@imexevents.com to discuss your audio, mobile or visual requirements.

Mandalay Bay gold building and signage against a blue sky and palm tree

Wheelchair accessibility

Information counters

Exhibit hall

Education areas 

Transportation and navigation

Transportation


Most (but not all) of our shuttle buses are wheelchair accessible. The tram connecting Excalibur, Luxor and Mandalay Bay is wheelchair accessible.


If you need alternative transportation, let us know at: hello@imexevents.com.


Approximate times and distances:


 Shuttle bus drop-off to the main exhibit hall entrance: around three minutes (744ft)


Rideshare/Uber drop-off (W Hotel parking garage) to the main exhibit hall entrance (via the entrance next to the Strip Steak restaurant): around five minutes (1,500 ft)


Taxis drop-off (Shark Reef entrance) to the main exhibit hall entrance: around four minutes (1,079 ft).


Select the play button on the short video to explore accessible arrival at Mandalay Bay.

Navigation

We use hundreds of Bluetooth beacons, to allow location-aware navigation in our show app. You’ll see familiar blue dot navigation, shortest routes, distances and transit times. Additional features are marked with icons.


Cloudtouch kiosks across the show floor also offer wayfinding.

View the floorplan
Audience members with glowing audio headphones at an education session

Translation and transcription

Real-time language translation and audio transcription from Wordly.ai is available for most sessions in the Inspiration Hub. Instructions on how to use Wordly.ai on your device are available at each session. Use your device’s earphones to listen to the translation or access the audio transcription. 


We offer headphones for most education sessions to reduce background noise.

Snapsight delivers real-time key takeaways both in-app and on this website, enabling you to absorb and revisit session content during and after the event. The takeaways can be translated into over 40 languages.

Audience members with glowing audio headphones at an education session

Quiet spaces

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Circadian Cove

Unwind in the Circadian Cove, a calm, comfortable lounge away from the show floor. You’ll also find well-being activities here that follow your body’s natural rhythms. Open daily from 7:30am to 5pm, next to the Bayside E/F entrance.

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Resilience Room

Powered by Hello! DMC, next to the Bayside E/F entrance, this calm retreat, designed to help you manage overwhelm, is open daily from 9:30am to 5pm.

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Hosted Buyer Lounge

Open to all hosted buyers, this is a spacious lounge with comfortable seating, charging stations and quiet corners for solo time. You’ll find it off the main foyer in Hall B.

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Catering Areas

Outside peak lunch hours, these spaces are available for meetings, solo work and quiet respite. Find them on the show floor in Hall B and Hall F. 

Solo spaces

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Nook Pods

Six Nook Pods in the Charging Zone (D3671) for a quick time out.
Visit Nook Pod for more information.

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Zen Pods

Private soundproof Zen Pods in the Work Lounge, Sponsored by Official Work Lounge Partner, Zenspace. Book in advance or use if available.

Location: Booth E2065, exhibit hall, South Convention Center

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Minus 45DB
In partnership with -45dB you can find fully soundproofed and ventilated pods for individuals and private conversations. Located on the main show floor C4371

Sensory information

Scents

Some areas are lightly scented including the Inspiration Hub and Hosted Buyer Lounge. Contact: operations@imexevents.com for more information.

 
Flashing images 

We don’t display flashing lights or images in IMEX feature areas, such as the education areas. Exhibitor booths may feature video content with flashing images.

Person standing receiving a head massage in the wellbeing wheel

Frequently asked questions

Is Mandalay Bay Convention Center accessible?

Is wheelchair or mobility scooter hire available?

Is accessible parking available?

Are assistance dogs welcome?

Where are the disabled restrooms?

Are there quiet spaces?

I have dietary requirements; what kind of food is available?

Where can I find medical assistance?

What happens in an emergency?

Are accessible hotel rooms for hosted buyers available?

My question has not been answered

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